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Disney U – Doug Lipp

Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. By caring... View more

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Disney U (2013) lays out the strategy behind the massive success of the Disney theme parks. By caring for their staff and providing them with the highest training, Disney ensures that their employees have the customer service skills necessary to create a truly magical environment. these highlights teach you how to implement Disney’s philosophy in your own business.

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